Refund Policy
At Flip Deals, we are committed to providing you with high-quality products and a seamless shopping experience. If you receive a defective or incorrect item, we are here to help.
Refund Eligibility
You are eligible for a refund under the following circumstances:
-
Defective Items: If you receive a product that is damaged or defective, you may request a refund.
-
Incorrect Items: If you receive an item different from what you ordered, we will issue a refund.
How to Request a Refund
To request a refund for a defective or incorrect item:
-
Contact Us: Reach out to our customer support team within 3 days of receiving the item via [dealsflip21@gmail.com].
-
Provide Details: Please provide details of the issue, including your order number, item description, and a clear photo or description of the defect or incorrect item.
-
Verification: Our team will review your request and may request additional information if necessary.
Refund Process
Once your refund request is approved, we will initiate the refund process:
-
Refund Method: Refunds will be issued via the original payment method used for the purchase.
-
Processing Time: Please allow 3 business days for the refund to be processed and reflected in your account.
Exclusions
Please note that our refund policy does not cover:
- Items damaged due to misuse or mishandling.
- Products with minor cosmetic imperfections that do not affect functionality.
- Buyer's remorse or change of mind.
Contact Us
If you have any questions or need assistance with a refund request, please contact us at [dealsflip21@gmail.com].